Help

In this section we have gathered the most popular answers for the frequently asked questions to help you understand the functionality of our system. Look through – maybe your question is already there.

The specialist of our support service are ready to answer your questions. The working hours of our payment department from Monday to Friday 10:00 till 20:00 and on weekends from 11:00 till 17:00 department.

You can refill your RBK Money wallet with a bank card of any Russian bank, with a bank transfer, prepaid RBK Money card, through cash-in kiosks and through popular e-payment systems.

Some money left in your e-wallet? We’ll give you several hints on how to withdraw it. This section describes ways of withdrawal of unspent money in your balance and terms of their use.